Refund Policy

Willemijn Murray Online Store Return Guidelines

We want you to be really happy with your Willemijn Murray purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges, by following these simple steps:

  • You must ship your Return to Willemijn Murray within 30 days of invoice date,
  • Your Return must be in its original condition and may not be altered in any way.
  • You must include the original Packing Slip with your Return.

 

You should ship your Return via a traceable shipping method such as Aramex, Fedex or Insured Parcel Post. Please be sure to keep the Return Tracking Number until you receive your refund. The cost of returns are not paid for by Willemijn Murray and will not be reflected in your refund amount. Your return should be addressed to:

Willemijn Murray

Hutchinson House, 11 main street

Plettenberg Bay 6600

044 5335 475

We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.

Exchanges:

We do not offer merchandise exchanges. If you would like one Willemijn Murray item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.

Gift Returns:

If you received a gift purchased from the Willemijn Murray online store, you may contact Customer Service to obtain the original order information. You may return the gift by following the above Return Guidelines. The refund will be applied to the original form of payment.

Incorrect or Defective Item:

If you received an incorrect or defective item, please contact our Willemijn Murray Online Store Customer Service (044 5335 475 or lisa@willemijnmurray.com) within 30 days of invoice date to tell us. Please include the original Packing Slip with your return, and note the specific defect or error.

For any additional questions about Returns contact Willemijn Murray Online Store Customer Service Monday-Friday, 8AM-5PM CAT by phone or email.